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Help centre · ShopBack Australia
Troubleshooting help
Troubleshooting help
If you're stuck on a problem, here's where you can get help.
ShopBack Pay no longer available in Australia from 25 March 2026
ShopBack Pay no longer available in Australia from 25 March 2026
Account and login issues
Did not receive reset password email
Did not receive OTP or verification email
Unable to verify account
Account already exists
Problems logging in
Issues with notifications and alerts
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Shopping-related issues
ShopBack browser extension not working
Deliveroo Gift Card Refund
Ultimate Gift Card Issues
Store not opening in the app
Store no longer available
ShopBack gift link not sent
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Payment-related issues
Problems applying a Gift Card or Promo
Unable to link or unlink payment methods
Errors during payment
Cashback issues
Withdrawal not received
Cashback status issues
Missing or incomplete Cashback
Rejected Cashback and appeals
Problems verifying or added wrong withdrawal info
Withdrawal adjustment and rejection
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