Errors during payment

I had an error while making payment. What should I do?

When a payment fails, it’s usually something to do with the card, the payment system or us. Sometimes, the best solution is to try again while making sure you’re still shopping via ShopBack (so you don’t miss out on any Cashback).

What you can try

Expired card or insufficient funds

Try using a different card. You may also need to replace your card. Here’s a step-by-step guide to Manage payment methods in your account.

Card disabled for online transactions

Your card may be disabled from making online transactions. Contact the issuing bank for your card to enable online purchases.

Store checkout error

If you’re having trouble with the store’s checkout, you’ll need to contact the store directly for help.

How to tell ShopBack about a payment error

If it’s something ShopBack can help with, please reach out to Sparky, ShopBack’s virtual assistant. Sharing a screenshot of the error with us will help us resolve this issue faster.

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