ShopBack Pay (in-store QR payment) is no longer available in Australia. It was discontinued on 25 March 2026 00:00 AEDT and no longer appears as a payment option in the ShopBack app.
ShopBack continues to operate in Australia. Online Cashback, withdrawals, and all other ShopBack services remain fully available. For in-store earning, ShopBack has shifted investment to ShopBack Receipts, a receipt-based Cashback experience that is being expanded across more merchants and in-store use cases.
Timeline
Before 25 March 2026
- ShopBack Pay was available as a payment option in the ShopBack app
- Members could earn Cashback on in-store purchases via QR payment
- New Return Cashback stopped being earned on ShopBack Pay transactions from 2 March 2026
- Service charges on ShopBack Pay transactions were removed from 2 March 2026
- A one-time exception allowed members to confirm pending Return Cashback by making any eligible online purchase through ShopBack before 25 March 2026
From 25 March 2026
- ShopBack Pay no longer appears in the ShopBack app
- Scanning a ShopBack Pay QR code in-store will not proceed with payment
- Pending Return Cashback from purchases made before 2 March 2026 that was confirmed before the deadline has been credited
- All other ShopBack services continue as normal
What this does not affect
This change applies only to ShopBack Pay (in-store QR payment). The following are not affected:
- Online Cashback — earning Cashback by shopping online through ShopBack (web, app, or browser extension) continues as normal
- Cashback balance — your existing Cashback balance is unchanged
- Pending Cashback from online purchases — pending Cashback from non-ShopBack Pay merchants is unaffected
- Withdrawals — you can continue withdrawing confirmed Cashback as usual. See: Withdraw your Cashback
- ShopBack Receipts — you can earn bonus Cashback by submitting eligible receipts for online or in-store purchases. See: ShopBack Receipts FAQ
- Your ShopBack account — your account stays active and unchanged
Return Cashback: what happened
From 2 March 2026, new Return Cashback earned via ShopBack Pay was no longer available. ShopBack Pay transactions made on or after 2 March 2026 did not earn new Return Cashback.
However, pending Return Cashback tracked in your lifetime earnings from ShopBack Pay purchases made before 2 March 2026 could still be confirmed.
Example:
- You made a purchase on 1 March 2026 and earned $10 pending Return Cashback.
- On 5 March 2026, you made another purchase at the same store using ShopBack Pay for the same amount. You did not earn $10 Return Cashback for this purchase.
- However, the $10 pending Return Cashback from the 1 March purchase was confirmed and credited to your Cashback balance as usual.
To support members who could not return to the same retailer before 25 March 2026, a one-time exception was made so eligible Cashback already earned was not lost.
If you had pending Return Cashback from an in-store purchase made before 2 March 2026, you could confirm it by making any eligible online purchase through ShopBack before 25 March 2026, 00:00 AEDT.
*Return Cashback is Cashback for ShopBack Pay purchases at participating offline retailers that is confirmed only after you use ShopBack Pay again at the same retailer within a set period.
Frequently Asked Questions
Does this mean ShopBack is closing in Australia?
No. ShopBack continues to operate in Australia. Only ShopBack Pay (in-store QR payment) has been discontinued. Online Cashback, ShopBack Receipts, withdrawals, and all other services remain available.
What happens if I try to use ShopBack Pay?
ShopBack Pay no longer appears as a payment option in the ShopBack app. If you try to scan a ShopBack Pay QR code in-store, you will not be able to proceed with payment.
Can I still earn Cashback with ShopBack?
Yes. You can continue earning Cashback online with thousands of retailers across Australia.
You can also earn bonus Cashback with selected retailers using ShopBack Receipts by submitting eligible receipts for online or in-store purchases.
What happens to my ShopBack account and Cashback balance?
Your ShopBack account stays active and unchanged. This update does not affect your existing Cashback balance, pending Cashback from non-ShopBack Pay merchants, or withdrawals.
Are there any fees associated with ShopBack Pay?
From 2 March 2026, service charges associated with ShopBack Pay transactions were removed.
What happens to my Return Cashback?
From 2 March 2026, new Return Cashback earned via ShopBack Pay was no longer available. ShopBack Pay transactions made on or after 2 March 2026 did not earn new Return Cashback.
Pending Return Cashback from purchases made before 2 March 2026 could still be confirmed. A one-time exception was made to allow members to confirm pending Return Cashback by making any eligible online purchase through ShopBack before 25 March 2026, 00:00 AEDT. See the "Return Cashback: what happened" section above for full details and examples.
Why did ShopBack make this change?
ShopBack regularly reviews products to invest in areas that deliver value. Following a review of the offline offering, ShopBack is evolving how members earn in-store and focusing investment on ShopBack Receipts, a receipt-based Cashback experience. This gives you a simple and flexible way to continue earning Cashback when you shop in-store. ShopBack will continue expanding it across more merchants and in-store use cases in Australia.
All other ShopBack services remain fully available.
Do I need to take any action?
No action is required. The deadline to confirm pending Return Cashback (25 March 2026) has passed.
If you believe you have unconfirmed Return Cashback from a purchase made before 2 March 2026, contact support for assistance.
How do I use ShopBack Receipts?
- Open the ShopBack app and tap on "Receipts", or the camera button at the bottom centre of the screen.
- Upload or take a photo of your receipt, or share an e-receipt from another app. Follow the on-screen prompts.
- ShopBack will review your receipt. If it is eligible, bonus Cashback will be credited to your account.
- For full details and eligible retailers, visit the ShopBack Receipts help page.