We were surprised and frustrated to learn that Deliveroo had gone into voluntary administration last year. But don’t worry, ShopBack has your back. We are currently proactively refunding ShopBack customers the remaining value of their unused Deliveroo gift cards purchased through ShopBack, less any Cashback amount earned, paid, or pending.
The refund will be made through the original payment type to purchase the gift card. There are no additional actions for you to take. The refund may take up to 15 business days to reflect in your account, depending on your bank’s processing time.
From 31st March 2023 onwards, we will not be accepting any more refund requests. It is beyond the 120 days chargeback period that most banks accept.
We cannot stress enough exactly how grateful we at ShopBack are for your time, patience, and faith in the fact that we’ve got your back. This has been a pretty unprecedented issue, so we're sincerely so thankful for your understanding.
If you have any other queries about the process here, do reach out to our team here, they are more than happy to assist you.