I can’t add or remove a credit or debit card. What should I do?
The credit/debit card information you add to your account lets you pay via ShopBack, including ShopBack Pay. If you have difficulty adding or removing a card, it could be due to a number of reasons.
What you can try
If you can’t add your credit or debit card
First, check that:
- Your card is a Visa or Mastercard.
- Your card has been issued in Australia.
- You haven’t already added a maximum of 10 cards.
- You’re using the latest version of the ShopBack app.
*American Express cards are not supported at present.
**Coles Prepaid cards are not supported as well.
If you can’t swap your card
Add a different card and set it as your default.
This allows you to remove the initial card from your account.