1. Introduction
1.1 These terms and conditions (“Terms”) govern your participation in the ShopBack Receipts receipt-sharing and cashback programme (“Programme”) operated by ShopBack Australia Pty Ltd (ABN: 97 620 158 929) and its affiliates (“ShopBack”, “we”, “us”).
1.2 By taking part in the Programme, you agree to be bound by these Terms, our Privacy Policy and any additional rules or Programme Details presented in-app for a specific offer.
1.3 Users participating in the Programme, authorise ShopBack to collect purchase data such as from retail receipts, including receipts submitted directly in the app or imported via our “connect and sync” features, and, in consideration of providing such data, shall receive bonus rewards funded by ShopBack.
2. Definitions
| Term | Meaning |
| Eligible Receipt | An original, untampered purchase receipt or paid invoice (paper or e-receipt) for your own transaction, from an eligible retailer, submitted via the ShopBack app (including through any connect and sync features) using the approved methods and within the timeframe stated in the Programme Details. |
| Base Reward |
A reward credited per Eligible Receipt after validation. The Base Reward amount awarded to Users Entry shall vary in accordance with the latest ShopBack Receipts Promotion Terms and Conditions: Promotion Terms and Conditions NSW (Authority TP/04673) under notification reference number NTP/16453 ACT permit TP 26/00735 SA permit T26/556 |
| Bonus Reward | Additional rewards we may credit when an Eligible Receipt meets qualifying criteria such as the presence of brands or products in receipt data. Bonus Rewards are funded by ShopBack. |
| Tracked Rewards | Rewards that have been awarded but remain subject to verification checks during a Validation Period (duration set out in the Programme Details). |
| Cashback Earnings | Your ShopBack Cashback balance showing Tracked and Confirmed ShopBack Receipts Rewards. |
| Fraud Event | Any activity intended to mislead, duplicate or artificially obtain rewards, including but not limited to forged, altered, duplicate or bulk-submission of receipts. |
3. Eligibility
3.1 You must be at least 18 years old, reside in Australia and hold one personal ShopBack account in good standing.
3.2 We may suspend or terminate participation if you breach these Terms or commit a Fraud Event.
4. Receipt Sharing & Rewards
4.1 Submission methods – Capture receipts using the in-app camera or the other file-share routes specified in the Programme Details, or by connecting your ShopBack transaction history or an eligible external account (such as an email inbox) through our connect and sync features. Only one Eligible Receipt may be submitted per transaction, regardless of submission method.
Connect & Sync accounts – If you choose to connect an external account, you:
(a) Authorise ShopBack and its service providers to access that account on your behalf for the limited purpose of detecting receipts from participating retailers and importing them into the Programme;
(b) Confirm that you are authorised to connect and permit access to that account; and
(c) Acknowledge that we do not read or store non-receipt content from that account other than as necessary| |to identify and process Eligible Receipts.
4.2 Brand/Product Bonus (per-receipt cap) – Unless stated as “per item” in the Programme Details, a brand or product Bonus Reward is awarded once per Eligible Receipt per qualifying brand/product. Multiple appearances, quantities, multipacks, variants or duplicate OCR detections on the same receipt do not increase the bonus. Different qualifying brands/products on the same receipt may each earn one Bonus Reward, subject to applicable caps and limits.
4.3 Base Rewards are tracked after initial automated checks; Bonus Rewards are tracked when our systems detect qualifying attributes.
4.4 Validation Period – All rewards remain in a Tracked state for the period and according to the programme conditions specified in the Programme FAQ's to allow for verification checks.
4.5 Confirmation / Rejection – Rewards are confirmed to your Cashback Earnings once verification is complete. We may cancel (or claw back, reject) any Tracked or Confirmed Rewards if the associated receipt is later found invalid or fraudulent.
4.6 Receipt limits – We enforce limits on the receipts that users may submit (e.g. a weekly cap on total receipts and a per-retailer daily cap). These limits are set out in the Programme FAQ's or as otherwise notified. If these limits are breached, further submissions may be blocked.
4.7 Aged receipts – Receipts submitted that are older than the maximum age stated in the Programme Details will be rejected.
5. Licence & Data Use
5.1 By submitting a receipt (including via connect and sync features), you grant ShopBack a worldwide, royalty-free licence to extract and analyse all data present, including line-item data.
5.2 We use receipt data to:
(a) determine Base Reward and Bonus Reward eligibility;
(b) generate aggregated and anonymised marketing insights for partners;
(c) improve data processing models and anti-fraud systems; and
(d) operate promotional campaigns.
5.3 Aggregated insights never disclose your identity. You may opt out of this programme by ceasing your participation in ShopBack Receipts. However, please note you will forego any future rewards.
6. User Obligations
6.1 Submit only authentic, original receipts for your personal purchases.
6.2 Do not tamper with, edit or duplicate receipts.
6.3 Adhere to Section 4 limits and any in-app instructions.
6.4 Notify us immediately of unauthorised account access.
6.5 When using any connect and sync features, you must not connect any account that you are not lawfully entitled to access (for example, another person’s email account without their permission) and you remain responsible for ensuring that use of that account with the Programme complies with any terms that apply to that account.
7. Limits, Restrictions & Fraud
7.1 We implement monitoring thresholds, limits and restrictions as part of our risk management policy to protect against abuse of this Programme for the benefit of users and partners. Where limits defined in our risk policy are exceeded, we will apply restrictions, such as temporarily preventing you from submitting receipts for a period of time, or this may result in reward reversals, permanent suspension and/or legal action.
7.2 Please refer to our Programme FAQ's for the latest information on the current limits and restrictions.
7.3 If we detect abuse or behaviour that is deemed to potentially be fraudulent or abusive in nature, we may also prevent submission of receipts, rewards may be suspended and your account may be blocked.
8. Fees
Participation is free.
9. Privacy & Data Protection
9.1 We process your personal information in accordance with the Privacy Act 1988 (Cth) and our Privacy Policy.
9.2 Receipt Data & Insights – We strip personal identifiers and share only aggregated analytics with partners to support tiered marketing fees payable to ShopBack; partners cannot identify you from these reports
9.3 You have rights of access, correction, erasure and objection as detailed in the Privacy Policy.
10. Intellectual Property
10.1 All Programme content, trademarks and technology are owned by ShopBack or its licensors. You may not copy, modify or exploit any part of the Programme.
10.2 Retailer, store, brand and product names and logos shown in the app (including in eligible-retailer lists and brand/product bonus qualifiers) are used solely to identify where a receipt was issued and items that may qualify for rewards. Unless expressly labelled as a ShopBack partner or stated otherwise, ShopBack is not affiliated with, sponsored by, or endorsed by those retailers, brands or products, and listing them as “eligible” or “bonus-qualifying” does not indicate any commercial relationship. All third-party marks are the property of their respective owners.
11. Warranties & Disclaimers
The Programme is provided “as is”. To the fullest extent permitted by law, we disclaim all warranties, including merchantability, fitness for purpose and non-infringement.
12. Limitation of Liability
Subject to statutory guarantees (including under the Australian Consumer Law), our aggregate liability is limited to the greater of (i) AUD 50 or (ii) the confirmed cashback value you lost in the preceding six months.
13. Dispute Resolution
This Agreement, including any amendments thereto that ShopBack may from time to time make at its discretion, are governed by and construed in accordance with the laws of Australia. Any dispute arising out of or in connection with this contract, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration administered by the Australian Centre for International Commercial Arbitration (“ACICA”) in accordance with the Arbitration Rules of the Australian Centre for International Commercial Arbitration ("ACICA Rules") for the time being in force, which rules are deemed to be incorporated by reference in this clause. The seat of the arbitration shall be Australia. The Tribunal shall consist of one arbitrator. The language of the arbitration shall be English. You agree that all issues are for the arbitrator to decide. This includes all issues related to the scope, application, interpretation, and enforceability of this Agreement and this arbitration provision. The arbitrator shall also decide whether any claim is subject to arbitration.
14. Termination
We may suspend or terminate your participation immediately for breach, regulatory requirement or Fraud Event, without liability. Confirmed cashback not withdrawn is forfeited on termination for cause.
15. Amendments
ShopBack reserves the right to amend these Terms at any time. Revised Terms shall take effect upon publication within the application. Continued participation constitutes acceptance of the amendments.
16. Contact
Queries should be directed to our in-application support team, who will be happy to assist.
17. Eligible Retailers and Validation Periods
Refer to our Programme FAQ's for the latest information on Eligible Retailers and their Validation Periods.