Earning Cashback
What Cashback can I earn when I share a receipt?
Every accepted receipt earns base Cashback. Share a receipt from one of 500+ stores and once it's accepted, you'll earn Cashback.
The amount varies by receipt. See our Terms and Conditions for details.
Tip: you can earn extra Cashback with offers on selected products and stores. Offers can add up, so one receipt can earn Cashback from more than one offer. Check the available offers in the Receipts tab before you shop.
Where does the Cashback come from? Are there any catches?
ShopBack works with partner brands and agencies to fund Cashback, for objectives such as marketing or research. As long as your receipt meets the requirements below, and any conditions on the offer, you'll earn the Cashback.
Tracking and confirming your Cashback
How long does it take for my receipt to be checked?
- Snapped or uploaded receipts: usually checked within 15 seconds.
- Receipts from your connected email: usually a few minutes.
Once your receipt is accepted, we check it for products and stores with offers. This usually takes up to 10 minutes, but can take up to 24 hours to find every match. Large receipts and busy periods may take longer.
When will my Cashback be confirmed?
Once your receipt has been checked, your Cashback will show as Tracked. It will become Confirmed after the validation period has elapsed and no review has caused a reason for the receipt or Cashback to be rejected.
Most Cashback is Confirmed after 7 days. Some Cashback takes longer, including percentage-based in-store Cashback offers, because we need to wait until the store's return period has ended before confirming it.
What should I do if my Cashback is missing or incorrect?
In the unlikely event that Cashback is missing or incorrect, contact us through ShopBack's in-app support. Remember to reference the receipt information including the date it was shared, store name, date of the receipt and the Cashback that is missing or incorrect.
Sharing your receipt
How can I share a receipt?
| Method | Earns base Cashback | Description |
| ✅ In-App Camera | ✅ Yes | A receipt may be shared by using the camera capture feature for receipts within the ShopBack app. |
| ✅ In-App image share | ✅ Yes | A receipt may be shared by using the image selection feature within the ShopBack app. Generally, JPEG and PNG images will be accepted. |
| ✅ In-App file share | ✅ Yes | A receipt may be shared by using the file share feature within the ShopBack app. Generally, only PDF files will be accepted. |
| ✅ Share images (app to app) | ✅ Yes | A receipt may be shared by tapping the share icon from another app. Generally, JPEG and PNG images will be accepted. |
| ✅ Share files (app to app) | ✅ Yes | A receipt may be shared by tapping the share icon from another app. Generally, only PDF files will be accepted. |
| ✅ Web receipts share | ✅ Yes | A receipt may be captured within the web feature on the Receipts tab after logging into your account on the store’s website. |
| ✅ Connect email account | ✅ Yes | A receipt may be synced, when you choose to do so, from an email account that you connect with ShopBack for specific stores that are supported. |
We don't currently support (but may in the future):
- Saving an email as a PDF
- Forwarding an email
- Connecting a store membership account
- Screenshots of an email or app
What does my receipt need to show?
To be accepted, your receipt must:
- Be an authentic, original receipt for your own personal shopping
- Be from an accepted store
- Show the store name, the date, the total amount and the items you bought
- Be complete (not cut off) and clearly readable (not blurry)
- Be a single receipt, and not one you've already shared
- Be a purchase receipt or tax invoice, not an order confirmation, payment receipt, refund receipt, screenshot, email capture or delivery docket
- Be a photo for paper receipts, or a PDF for e-receipts
- Be shared within 28 days of buying
My receipt wasn't accepted. What should I do?
You can try again if your receipt wasn't accepted because:
- It was blurry
- It was incomplete
- More than 1 receipt was in the same photo or PDF
- You'd reached your daily or weekly limit (try again after the limit resets)
You can't share that receipt again if it was rejected, either straight away or later, because:
- It's a duplicate of a receipt that's already been shared
- It doesn't meet the receipt requirements above, for example it's too old or isn't from an accepted store
- It looks tampered with or artificially generated
- Account activity suggests misuse of the ShopBack platform
Rest assured, if you share authentic receipts from your own shopping and meet the requirements, your receipts should be accepted and earn Cashback.
How old can a receipt be?
Share your receipt within 28 days of buying. We check the date on the receipt against the date you share it, and receipts older than 28 days generally won't be accepted.
Can I share more than one receipt at a time?
Share 1 receipt at a time: 1 photo for a paper receipt, or 1 PDF for an e-receipt. If a photo or PDF includes more than 1 receipt, it won't be accepted.
Receipts found in your connected email are added 1 by 1, up to the limits below.
What are the limits on sharing receipts?
Limits apply separately to each way of sharing a receipt: snapping/uploading and email synced receipts.
| Description | Limit | Restriction |
|---|---|---|
| Maximum attempts to share a receipt in a week | 30 attempts | No more receipts accepted until the weekly reset on Sunday at 23:59:59 AEST |
| Maximum accepted receipts in a week | 15 receipts | No more receipts accepted until the weekly reset on Sunday at 23:59:59 AEST |
| Maximum accepted receipts from a single store in a calendar day | 3 receipts | No more receipts accepted from that store until 23:59:59 AEST that day |
All limits reset at midnight AEST unless stated otherwise. We may vary limits for specific users from time to time.
Accepted stores
Which stores are accepted?
You can share receipts from 500+ accepted stores, including:
Coles, Woolworths, ALDI, Kmart, Chemist Warehouse, Bunnings, Big W, Costco, IGA, Target, Amazon, McDonald's, Priceline Pharmacy, BWS, 7-Eleven, The Iconic, BP, The Reject Shop, Apple, Ampol, Reddy Express, Uber Eats, Liquorland, Myer, Officeworks, KFC, TK Maxx, Petbarn, Best & Less, Spotlight, DoorDash, UNIQLO, JB Hi-Fi, Dan Murphy's, Rebel Sport, Cotton On, IKEA, Spudshed, Domino's, Hungry Jack's, United Petrol, EG Ampol, Harris Farm, Drakes Supermarkets, Tong Li Supermarket, Supercheap Auto, Guzman y Gomez, Mecca, Foodland and Liberty Petrol
+ 450 more stores.
More Help
Do ShopBack Receipts count towards the Category Collector Badge?
No. Snapping a receipt doesn't count towards the Category Collector Badge. The badge is only awarded for shopping online through ShopBack in the qualifying categories. For the full list of categories, visit the Achievements page in the ShopBack app.
Where can I find the full terms and conditions?
The full terms and conditions are here: Terms and Conditions