If you've connected a Google or Microsoft (Outlook/Hotmail/Live) email account to ShopBack to sync receipts, you can disconnect it at any time. Disconnecting stops ShopBack from accessing that mailbox going forward. This guide walks you through unlinking your account directly from Google or Microsoft.
Before you start
Disconnecting your email account will stop new receipts from that mailbox being synced to ShopBack. Any receipts already submitted and rewards already tracked or confirmed will not be affected. You can reconnect your email account at any time on the ShopBack app.
Disconnect a Google account (Gmail)
If you connected a Gmail account, you can remove ShopBack's access directly from your Google Account settings.
- Go to https://myaccount.google.com/linkedapps (or open your Google Account and select Manage your Google Account, then Linked Apps).
- Sign in to the Google Account you connected to ShopBack, if prompted.
- Find ShopBack in the list of apps with account access and select it.
- Select Delete all, then confirm by selecting Confirm (Delete).
ShopBack's access to your Google account is removed immediately once confirmed.
Disconnect a Microsoft account (Outlook, Hotmail or Live)
If you connected an Outlook.com, Hotmail or Live email account, you can remove ShopBack's access directly from your Microsoft account privacy settings.
- Go to https://account.microsoft.com/privacy/app-access (or open your Microsoft Account and select Privacy, then App access).
- Sign in to the Microsoft account you connected to ShopBack, if prompted.
- Find ShopBack in the list of apps with account access and select Details.
- Select Stop sharing.
ShopBack's access to your Microsoft account is removed immediately once confirmed.
What happens after you disconnect
Once you've removed access from your Google or Microsoft account:
- ShopBack will no longer be able to read or sync new receipts from that mailbox.
- Your email account and any emails within it are not affected in any way.
- Receipts already synced and rewards already tracked or confirmed before disconnecting remain valid.
- You can reconnect the same or a different email account at any time from within the ShopBack app.
Need more help?
If you've followed the steps above and ShopBack still shows your email account as connected within the app, please contact us through ShopBack's in-app support so we can look into it for you.