What can I do to ensure I receive Cashback?

To ensure your you receive your Cashback, here are some tips:

1) Always start your shopping journey from ShopBack. Click through ShopBack and redirect to the store platform for every purchase you want to make.

2) Do not open other web pages/links (including search sites, social media, store sites, promotional/discount sites) or web browsers after clicking through ShopBack.

3) Do not click on other advertisement banners or links on the store’s webpage when shopping.

4) Disable your Ad Block software. Adblockers will affect the Cashback tracking.

5) Make sure that ShopBack's app and the Partner's store app is updated to the latest version for app purchases.

6) Use Incognito/Private Browsing window to shop.

7) Always ensure you adhere to our Partner Store's terms and conditions for Cashback before making a purchase. Click here to find out where these terms and conditions are.

Should you have any queries, do reach out to our friendly live chat agents here! We are available from Mon to Fri, 10.30AM - 9PM AEST, excluding Public Holidays.  

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