Withdrawing your Cashback

When those small wins add up to something big, it’s time to withdraw your Cashback to your bank account and spend (or save!) it however you’d like. We’ll guide you through everything you need to know about withdrawing your Cashback.

Add your withdrawal info

  1. Go to the withdrawal page while logged in. In the app, it’s in Account → Withdraw. If you’re on the ShopBack website, hover over the Account icon next to your Cashback earnings and click Withdraw money.
  2. Choose your preferred payment method:
    • Bank transfer (Only Australian Banks are accepted. New Zealand Banks are not supported.)
    • PayPal
  3. Select Add a Bank, or Add an e-Wallet depending on your chosen payment method.
  4. Fill in your details when prompted.
  5. After adding your bank details, we’ll send you an email to verify.
  6. Verify your bank account via email to continue with the withdrawal.

Your email will only be valid for 30 minutes. If you don’t receive the verification email, check our spam or junk mail. If you’re struggling with verification, check out this article on Problems adding or verifying withdrawal info.

Things to note

Before you withdraw, here are some things to note.

Minimum Balance

You can withdraw once your Confirmed Cashback reaches $10. 

Withdrawal limits

You can only withdraw up to $300 a day.  

Time frame

  • Bank transfer: Typically, you will receive your cashback in your bank account within five calendar days from the date of request. 
  • e-Wallet transfer: Typically, you will receive your cashback in your PayPal account within five calendar days from the date of request. Please claim it when you’ve received it.
    During public holiday periods, this process might take a bit longer and in any case will always be completed within five working days.

Proof of Cashback withdrawal

For app For web
  1. Go to Account → Withdraw.
    withdrawal_newFAQ_1.png

  2. On the withdrawal you'd like to request the remittance advice for, tap Need help?.
    withdrawal_newFAQ_2.png

  3. Select Get proof of transfer and you should receive your remittance advice via email within 24 hours.
    withdrawal_newFAQ_3.png

  4. You should receive your remittance advice via email within 24 hours.
    withdrawal_newFAQ_4.png

 

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