This is a short and sweet Cashback glossary to demystify all Cashback-related lingo we use.
1. Cashback balances
1a. Available balance
This shows the total confirmed, validated cash in your account that you can withdraw to your bank account.
1b. Lifetime earnings
This shows how much Cashback you’ve earned using ShopBack since the day you joined. This includes Pending, Confirmed, and withdrawn amount. Rejected Cashback is not included in this.
1c. Pending earnings
This is Cashback waiting to be confirmed from our partner store.
1d. Withdrawn amount
This is the Cashback amount you’ve withdrawn to your bank account.
2. Cashback statuses
Cashback has been validated and added to your Available Balance for withdrawal.
Cashback hasn’t been validated by our partner store yet.
3. Cashback types
This is extra Cashback you can earn during special promotions like this partnership with Westpac. You have to meet all the criteria to unlock the bonus, so be sure to check the details when there is bonus Cashback offered.
It’s cash that you earn when you use ShopBack to shop at other stores. Withdraw this to your bank account and spend how you please.
When there is a special promotion with an increased Cashback in a short period of time, we call it an upsized Cashback. Take advantage of it while it lasts!
4. Customer types
4a. Existing customer
You’re considered an existing customer if you’ve shopped at the store before using ShopBack.
4b. New customer
You’re considered a new customer if you’ve never shopped at that store.
If you have any further queries, please do not hesitate to click here and we will be glad to assist you!