When you submit a Missing Cashback claim, we'll ask you to upload your order confirmation or invoice from the merchant. This helps us verify your purchase and track down your Cashback faster.
What should my order confirmation show?
Make sure your screenshot or document clearly shows:
- the merchant name
- your order or booking number
- the date of purchase
- the total amount paid
Where can I find it?
Most merchants send an order confirmation to your email right after purchase. Search your inbox (and spam/junk folder) for the merchant's name or words like "order confirmation", "booking confirmation", "receipt" or "invoice".
If you can't find the email, you can usually download it from your account on the merchant's website or app. Here's how to get it from some of our most popular merchants:
| Merchant | How to get your order confirmation |
|---|---|
| Booking.com | View guide |
| Amazon | View guide |
| Qatar Airways | View guide |
| Agoda | View guide |
| Aunt Betty Travel | View guide |
| Expedia | View guide |
| Apple Store Online | View guide |
| Flight Centre | View guide |
| Cathay Pacific | View guide |
My merchant isn't listed. What should I do?
Log in to your account on the merchant's website or app and look for a section like "My Orders", "My Bookings" or "Order History". You can usually view or download your confirmation from there. If you still can't find it, contact the merchant's customer support and ask them to resend it.
Ready to submit?
Once you have your order confirmation, head to the Missing Cashback form in the ShopBack app or website and upload it with your claim.