Your safety and trust are our top priorities at ShopBack. Fraudsters may impersonate ShopBack or ShopBack staff to deceive you. Please read the following tips to protect yourself from scams, and avoid financial loss.
Key Reminders
- ShopBack will only ask for your password or OTP on the ShopBack App or website.
- ShopBack will never request payments or transferring of money to ShopBack.
-
ShopBack only contacts users through official channels, such as the ShopBack mobile app, our social media platforms, or email addresses ending with our official domains.
- Avoid engaging with anyone claiming to represent ShopBack outside of our official platforms.
- We do not operate any other websites or apps. If you come across suspicious platforms using our name or branding, please report them to ShopBack's Customer Service immediately.
- Do not click on suspicious links or download unknown attachments.
- Be cautious of fake websites — look out for poor spelling, unusual URLs, and other red flags.
Scams you may come across
Fake webpages mimicking ShopBack
Scammers impersonating ShopBack representatives
Fake job postings and outreach attempts
Suspect a scam? Immediate steps to take.
If you are ever unsure whether a message or request is genuinely from ShopBack, contact us directly through our Customer Service teams to clarify. If you suspect you may have already been scammed, we strongly encourage you to report the incident to your bank or credit card provider and your local authorities as soon as possible.
| Official Customer Service emails | |
| help@shopback.com | United States; and Generic Customer Service email |
| help@shopback.sg | Singapore |
| help@shopback.my | Malaysia |
| help@shopback.ph | Philippines |
| help@shopback.co.id | Indonesia |
| help@shopback.com.tw | Taiwan |
| help@shopback.co.th | Thailand |
| help@shopback.com.au | Australia |
| hotro@goshopback.vn | Vietnam |
| help@shopback.co.kr | South Korea |
| help@shopback.com.hk | Hong Kong |
| service@shopback.de | Germany |
| care@shopback.co.nz | New Zealand |
How does ShopBack normally contact you?
-
ShopBack App
- View how to download here.
- Please ensure push notifications are enabled on the ShopBack mobile app, as we primarily contact users through them.
-
ShopBack's official social media platforms
- View the full list here.
-
Email addresses that end with our domain names
- @shopback.com
- @shopback.sg
- @shopback.my
- @shopback.ph
- @shopback.co.id
- @shopback.com.tw
- @shopback.co.th
- @shopback.com.au
- @goshopback.vn
- @shopback.co.kr
- @shopback.com.hk
- @shopback.de
- @shopback.co.nz
Official ShopBack channels
List of official websites managed by ShopBack
|
Other official corporate sites |
|
| https://corporate.shopback.com/ | Corporate Page. Includes brand information, products, careers, press releases, and contact points for partnerships. |
| https://linkedin.com/company/shopback |
Official LinkedIn page. Includes company updates and career opportunities. Individual Talent Acquisition team members from ShopBack may also reach out directly via LinkedIn. |
| https://jobs.lever.co/shopback-2 | Main job portal where ShopBack lists career opportunities. |
We also operate a mobile app and a browser extension which can be downloaded
| Official app / browser extension download | |
| https://apps.apple.com/app/shopback-cashback-rewards/id1086505626 | App Store |
| https://play.google.com/store/apps/details?id=com.shopback.app | Google Play Store |
| https://appgallery.huawei.com/#/app/C100212721 | Huawei AppGallery |
| https://chromewebstore.google.com/detail/shopback-cashback-rewards/djjjmdgomejlopjnccoejdhgjmiappap | Google Chrome Web Store |