Financial Services Guide

V1.0 issued Feb 19, 2024

ShopBack Australia PTY LTD (ABN: 97 620 158 929) is an authorised representative (#555032) of MoneySherpa Pty Ltd (ABN: 32 164 927 708). Money Sherpa holds an AFSL No. 451289 and has authorised us to provide general financial product advice and to arrange and deal in a range of financial products. This means that when we provide you with factual information or general advice about financial, we do so as their representative. We may receive commissions on certain financial products and so cannot be considered independent or impartial.

Important note: This document and the dispute resolution process outlined in it relate only to Credit Assistance (such as applications for Credit Cards and Personal Loans) /banking and financial products (such as deposit and transaction accounts). If your complaint does not relate to any of these products, please contact us at

MoneySherpa provides the licence that ShopBack uses to provide Credit Assistance (such as applications for Credit Cards and Personal Loans) and has appointed ShopBack as an Authorised Representative to provide General Advice around banking and financial products (such as deposit and transaction accounts).] If your complaint involves these products, please use the dispute resolution process described below.

Not Personal Advice

Any advice we provide will be general advice and won’t be tailored to your personal circumstances. Before you make any financial decisions, you should consider your own needs, read the relevant disclosure statement and consider obtaining professional advice. If you need personal advice, please let us know and we can refer you to an appropriate advice professional. You may contact us at the following:

Purpose of this document

The Financial Services Guide (“FSG”) is designed to help you understand the services that we are authorised to provide and to decide whether you wish to use the services we offer. It outlines: The services and types of products that we are authorised to provide to you; How we are paid for the services we provide; any associations, interests or relationships that might influence our advice or the services we provide; and how you can provide us with feedback on our services or get help if you have a problem.

Money Sherpa has authorised us to distribute this FSG.

Purpose of this document

The factual information and general advice we provide can help you make better decisions and free you from financial anxiety. If you need professional advice tailored to your specific needs consult a financial adviser such as the team at We are authorised to provide general advice and deal in deposit products, debentures and bonds, superannuation, life insurance products, securities (including ETFs) and managed investment funds. We don’t provide personal financial product advice so you’ll never receive a Statement of Advice (“SoA”) from us.

Costs and conflict

Neither Money Sherpa nor ShopBack Australia are owned by Fund Managers, Insurers or Banks so the services we provide are not directly influenced by product manufacturers. We are however a commercial enterprise and we do receive remuneration from product issuers from time to time.  This is based on sponsorships or paid advertisements or based on actions you take such as clicking a link or acquiring a product. We may also receive remuneration for referring you to a product or advice provider. However, our staff are salaried employees and do not receive any additional benefits that may influence the general advice or factual information that they provide to you. Any payment we receive is paid to us by the Issuer and is not a direct cost to you.

Protecting your privacy

The privacy of your personal information is important to us and we respect your confidentiality. We won’t ask you for information we don’t need but, in order to provide the service, we may collect some personal information from you.

You have the right not to provide the personal information we request, but this may compromise our ability to help you. Rest assured that any personal information we collect or receive will be handled in accordance with our Privacy Policy.

Feedback and dispute resolution

We welcome your feedback on the content and service we provide and encourage you to share your thoughts and comments via our email, 

If you do have any problems or concerns, please contact in the first instance.

When you contact us, please provide enough information for us to identify you, and the subject matter of your complaint. Please also tell us how you wish for your complaint to be resolved.

We will try to deal with your complaint immediately. However, if this is not possible, we will write to you to acknowledge your complaint within five days.

We may contact you for more information.  If this does not resolve your concern write or email the Money Sherpa complaints officer who will respond to you and seek to resolve the issue

If you are still not satisfied, you may contact our External Dispute Resolution Service (it’s free).

The Australian Financial Complaints Authority (AFCA) is an independent and impartial external dispute resolution (EDR) ombudsman. Our member number is 3823916 and Money Sherpa’s is 34698

You may contact them at any time, but they may ask you to wait until our internal processes are complete before they will consider your complaint further.

They can contacted by:

  • Telephone: 1800 931 678 (It’s free)
  • Website:
  • Mail: GPO Box 3, Melbourne VIC 3001
  • Fax: 03 9613 6399

This information is general in nature and does not take into account your personal financial circumstances. It is for educational purposes only, and does not constitute financial advice or any other professional advice. You should always do your own research and seek professional advice that is tailored to your specific needs and circumstances.

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