Things to know before you deactivate
Withdraw any remaining Cashback
We will not be able to reinstate, restore or retrieve any account information once your account is deactivated. This includes all Cashback that hasn’t been withdrawn.
Request a Cashback withdrawal for any remaining balance if it meets the minimum withdrawal amount of 10 AUD. Keep in mind that only available and confirmed Cashback can be withdrawn. Make sure your withdrawal is completed and your Cashback is in your bank account before deactivating your account.
How to deactivate your account
- While logged into your account, go to Account → Login and security → Delete my account.
- Once you’ve read through all the important information, tap Send deletion request.
If you change your mind within 24 hours, please contact Sparky, ShopBack’s virtual assistant and we’ll help you out.
- While logged into your account, hover over the Account icon next to your Cashback earnings click on Account Settings.
- Click Delete my account.
- Once you’ve read through all the important information, click Send deletion request.
If you change your mind within 24 hours, please contact Sparky, ShopBack’s virtual assistant and we’ll help you out.