You can now redeem your ShopBack Cashback for Velocity Points. Velocity Points are issued, held and administered by Velocity Frequent Flyer, the loyalty program of Virgin Australia. Here's everything you need to know about how it works.
The Basics
What is the ShopBack to Velocity Points cashout?
It's a way to redeem your ShopBack Cashback balance directly into Velocity Points, which you can put toward flights and other rewards with Velocity Frequent Flyer, the loyalty program of Virgin Australia.
How do I redeem my Cashback for Velocity Points?
In the ShopBack app, go to Redeem Cashback section and select the Points tab. Link your Velocity Frequent Flyer membership details, First Name, Last Name and Membership Number per registered with Velocity Frequent Flyer, then choose how much Cashback you'd like to redeem for.
What's the redemption rate?
The rate of cashback dollars to Velocity Points is shown on the ShopBack Platforms when you redeem. ShopBack may change the rate from time to time. Before you redeem, check the latest rate on the ShopBack website or app. The rate shown when you confirm your redemption is the rate that applies to it.
Is there a minimum or maximum amount I can redeem?
Yes — redemptions are limited to a minimum of $5 and a maximum of $600 per redemption.
Just keep in mind that your $600 daily limit is shared across all the ways you can cash out. Bank transfers have their own limits (a $10 minimum and $300 maximum per day), and whatever you send to your bank comes out of that same $600 daily cap.
Example: if you transfer $300 to your bank, you'll have $300 left to redeem for Velocity Points that same day. If you redeem your full $600 for Velocity Points in one go, you'll just need to wait until tomorrow to make a bank transfer.
Is there a service fee or admin fee charged for my redemption?
No — there are zero fees for redemption of Cashback to Velocity Points.
Am I eligible to redeem for Velocity Points?
You will need to be a ShopBack user residing in Australia with a ShopBack account that is in good standing, meaning an active account for which there are no indications of fraud or dishonesty. You will also need to accumulate a minimum redeemable Cashback balance of $5 to make any redemption to Velocity Points. Cashback that are under pending status will not be eligible for redemption.
You will also need to hold an active Velocity Frequent Flyer account and have linked your Velocity account by providing your first name, surname and Velocity Membership ID. If you do not have a Velocity account, you can join and signup for a free membership with Velocity either via their app or website https://www.velocityfrequentflyer.com/.
Will I earn Velocity Status Credits for my redemption?
No — you will not earn any Velocity Status Credits for your Cashback redemption to Velocity Points.
Can I redeem Velocity Points to another Velocity Frequent Flyer account other than mine?
No — Your First Name, Last Name and Membership Number has to match with the records with Velocity, so you cannot redeem to another Velocity account such as your partner or family member. To ensure that your redemption is not rejected by Velocity, please link only your own Velocity Frequent Flyer account.
Timing & Status
How long does it take for Velocity Points to land in my Velocity account?
Please allow up to 10 working days for your Velocity Points to be credited. Processing times may be slightly longer around public holidays.
If Something Goes Wrong
What happens if I don’t receive my Velocity Points?
If you have redeemed your ShopBack cashback for Velocity Points, but have not received your Points, please double-check that your first name, last name, and membership number entered match the records registered with Velocity and try initiating a redemption again.
If your redemption is still being rejected after multiple tries despite your membership details being correct, you can raise a ticket via your ShopBack account to find out more.
Will I get my Cashback back if the redemption fails?
Yes. If a Velocity Points redemption fails, your original Cashback is automatically refunded to your ShopBack balance — no need to raise a request.
Can I cancel or reverse a redemption once it's gone through?
No. Once a redemption is successful and Velocity Points have been credited, it can't be refunded or reversed due to a change of mind.
I entered the wrong Velocity membership number — what should I do?
Remove the linked account in the app and re-add it with the correct details. If you've already submitted a redemption with the wrong details, it will typically be rejected within a few days, after which your Cashback will be automatically refunded.
I haven't received my Velocity Points — what should I do?
Please get in touch with our Customer Service team and we'll look into it for you. If our records show the Velocity Points crediting response from Velocity was successful, we may ask you to also check with Velocity directly to resolve your Velocity Points crediting issue.
Your Information
What details do I need to provide, and how are they used?
You'll need to provide your Velocity Frequent Flyer membership number, first name, and last name per registered with Velocity.
By saving your Velocity membership details, you agree to ShopBack sharing this information with Velocity for the purpose of crediting your Velocity Points.
Velocity may collect your personal information for the purpose of crediting the Velocity Points to you. If Velocity cannot collect your personal information, Velocity will not be able to provide you with the Velocity Points. Velocity may also disclose your personal information to and/or collect your personal information from its related companies (including Velocity Frequent Flyer Pty Ltd and Velocity Rewards Pty Ltd) and third parties who provide (or help Velocity provide) products and services. Velocity may disclose your personal information to persons or organisations located in overseas countries, as described in Velocity’s Privacy Policy (www.virginaustralia.com/privacy). Velocity’s Privacy Policy also states how you can seek to access or correct your personal information and how to make a privacy complaint. You can contact the Virgin Australia Privacy Officer at privacy@virginaustralia.com.
Terms and Conditions
ShopBack Cashback Redemption to Velocity Frequent Flyer Points
- Eligibility. You may redeem your accumulated cashback for Velocity Frequent Flyer Points (“Velocity Points”), subject to these Terms and Conditions, and to the terms and conditions of the Velocity Frequent Flyer program (“Velocity Program”) available here.
- Conversion rate. The rate of cashback dollars to Velocity Points is shown on the ShopBack Platforms when you redeem. ShopBack may change the rate from time to time. Before you redeem, check the latest rate on the ShopBack website or app. The rate shown when you confirm your redemption is the rate that applies to it.
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Account requirements. To redeem cashback for Velocity Points, you must:
- maintain an active ShopBack account, for which there are no signs of fraudulent or dishonest activity; and
- link an active Velocity Frequent Flyer account by providing your Velocity Frequent Flyer details, including your first name, last name and membership number, exactly as they appear on your Velocity Frequent Flyer account.
- Consent to disclosure. By providing your Velocity Frequent Flyer details, you consent to ShopBack disclosing those details, and the details of your redemption, to Velocity Frequent Flyer Pty Ltd so that Velocity Points can be credited to your account. ShopBack handles your personal information in line with its Privacy Policy.
- Personal Information. Velocity may collect personal information for the purpose of crediting your Velocity Points. If Velocity cannot collect your personal information, Velocity will not be able to provide you with the Velocity Points. Velocity may also disclose your personal information to and/or collect your personal information from its related companies (including Velocity Frequent Flyer Pty Ltd and Velocity Rewards Pty Ltd) and third parties who provide (or help Velocity provide) products and services. Velocity may disclose your personal information to persons or organisations located in overseas countries, as described in Velocity’s Privacy Policy (www.virginaustralia.com/privacy). Velocity’s Privacy Policy also states how you can seek to access or correct your personal information and how to make a privacy complaint. You can contact the Virgin Australia Privacy Officer at privacy@virginaustralia.com.
- Redemption limits. For security purposes, each redemption of cashback for Velocity Points is limited to a minimum of AUD$5 and a maximum of AUD$600 per 24-hour period.
- Crediting timeframe. After you redeem, it will take up to 10 business days for the Velocity Points to be credited to your Velocity Frequent Flyer account.
- Cashback to Velocity Points redemption freeze. From December 24th 2026, to January 10th 2027 (inclusive) ShopBack customers will be unable to redeem their ShopBack cashback for Velocity Points.
- Redemption status. You can check the status of your redemption, and whether it succeeded, in your ShopBack account. You can also check your Velocity Frequent Flyer account to confirm the Velocity Points have been credited.
- No cancellations. Once you submit a cashback redemption to Velocity Points, you cannot cancel it.
- Unsuccessful redemptions. If a redemption is unsuccessful or Velocity rejects it, for example because the Velocity Frequent Flyer details you provided are incorrect or your Velocity Frequent Flyer account is inactive, the redeemed cashback will be returned to your ShopBack account.
- Velocity Frequent Flyer Program. The Velocity Frequent Flyer Program is operated by Velocity Frequent Flyer Pty Ltd, not ShopBack. The Velocity Frequent Flyer Program’s terms and conditions govern Velocity Points once they are credited, including their use, expiry and value. Velocity Terms and Conditions are available at https://www.velocityfrequentflyer.com/member-support/terms-conditions. ShopBack is not responsible for the Velocity Frequent Flyer Program or for any act or omission of Velocity Points.
- ShopBack Program. The ShopBack Program is operated by ShopBack Australia Pty Ltd, not Velocity Frequent Flyer Pty Ltd. The ShopBack Program terms and conditions govern participation in the ShopBack Program, including the earning and redemption of rewards through the ShopBack Program. Velocity is not responsible for the ShopBack Program or for any act or omission of ShopBack.
- Changes to Offer. ShopBack and Velocity reserve the right to amend, suspend, withdraw or cancel this offer, or vary these Terms and Conditions, at any time and without prior notice, to the extent permitted by law.