Connectivity Issues: Data, Roaming & No Service

Having trouble staying connected? Whether you can’t make calls, send texts, use data, or you’re seeing “No Service” — we’ll guide you through the most common fixes step-by-step.

Start here: Quick checks (for all connectivity issues)

Try these first — they solve most problems fast:

• Make sure Airplane Mode is off
• Restart your phone to refresh the network connection
• Confirm your plan is active and not paused/suspended
• If you’re in a low-signal area, move to a different spot (window/outdoors)
• If you have multiple SIMs/eSIMs, make sure the correct line is selected for calls, texts, and data

If the issue continues, jump to the section that matches what you’re facing.
 

I don’t have service or connectivity (No Service / SOS Only)

If your phone shows no bars, “No Service,” or “SOS Only,” it usually means your SIM hasn’t registered with the network yet — or your device can’t connect due to setup, signal, or activation issues.

Try this first

• Restart your phone
• If you’re indoors, try moving outside or closer to a window
• If you just activated service, wait a few minutes and restart again

iPhone steps

1. Settings > Cellular (confirm your plan shows Active)
2. Tap Network Selection > toggle Automatic off, then try selecting a network manually
3. Settings > General > About (check for Carrier Settings Updates)
4. If needed: Settings > General > Transfer or Reset > Reset > Reset Network Settings
   • This resets Wi-Fi passwords, VPN, and cellular settings (your data stays safe)
5. Restart your phone

Android steps

1. Settings > Network & Internet > SIMs
2. Confirm your SIM is active and mobile data is on
3. Go to Network Selection > toggle Automatic off, then try manual network selection
4. Set Preferred Network Type to LTE/4G or 5G (if supported)
5. Settings > System > Reset Options > Reset Mobile Network Settings
6. Restart your phone

Still no service? It may be due to activation not completing, a temporary outage, device compatibility, or roaming settings.
 

I can’t use mobile data

If you can’t browse, stream, or load apps on mobile data, it may be settings, provisioning, coverage, or allowance-related.

Try this first

• Confirm your plan includes data and hasn’t hit its cap
• Restart your phone
• Toggle Airplane Mode on/off
• Test another app
• Turn Wi-Fi off if you’re specifically testing mobile data

iPhone steps

1. Settings > Cellular (turn on Cellular Data)
2. Scroll down and confirm the affected app has data access enabled
3. Cellular > Cellular Data Options (turn on Data Roaming if traveling)
4. Settings > General > About (check for Carrier Settings Updates)
5. If needed: Reset Network Settings

Android steps

1. Settings > Network & Internet > SIMs / Mobile Network
2. Ensure Mobile Data is on and SIM is active
3. Preferred Network Type: LTE/4G/5G
4. If dual SIM, confirm the correct SIM is selected for data
5. Reset Mobile Network Settings
6. Restart your phone

If data still doesn’t work, it could be provisioning, local outage, VPN/Data Saver restrictions, allowance cap, plan suspension, or roaming coverage limits.

I can’t use roaming or connect internationally

If you’re abroad and can’t connect, roaming may be off, not included, or your device may not support the local network.

Try this first

• Confirm your plan includes international roaming
• Make sure Airplane Mode is off
• Restart your phone
• Check for “No Service,” “SOS,” or “Roaming Not Allowed”

iPhone steps

1. Settings > Cellular > Cellular Data Options
2. Toggle Data Roaming on
3. Settings > Cellular > Network Selection
   • Turn Automatic off and manually select a network
4. Settings > General > About (Carrier Settings Updates)
5. Restart and test (call/SMS/webpage)

Android steps

1. Settings > Network & Internet > SIMs
2. Toggle on Roaming/Data Roaming
3. Network Selection: turn Automatic off and manually choose a network
4. Preferred Network Type: LTE/4G or 5G
5. Restart and test

📌 It may take a few minutes to register on a local network after enabling roaming.

If roaming still doesn’t work, it may be plan eligibility, device lock, regional compatibility, or band mismatch between the eSIM and local carrier.

Contact Us

If you’ve tried the steps above and still need help, share these details so we can troubleshoot faster:

• Your phone number or account ID
• Your device model + OS version
• What’s not working (data/roaming/no service)
• When the issue started and your location (city-level is fine)
• Screenshots of settings or error messages (if available)
• If you recently activated, ported your number, changed phones, or switched SIMs

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