Westpac / St.George / Bank of Melbourne / BankSA additional bonus statuses

The additional bank bonus will turn "Confirmed" 5 days after your linked order's Cashback turned "Confirmed".

For e.g. Once you've placed an order with THE ICONIC, you will earn a "Pending" Cashback from THE ICONIC and a "Pending" bank bonus. The pending Cashback will usually take 90 days for the store to validate. Once validated and it turned "Confirmed", your bank bonus will turn "Confirmed" after 5 days.

Here's an example of the Cashback and the bonus that you're earning from one purchase.

Note: The time taken to confirm will depend on the partner store's Claim Time (search their ShopBack page to view).

There may be a few reasons why your bank bonus is missing:

1. Purchased before linking Westpac / St.George / Bank of Melbourne / BankSA Card
2. Westpac / St.George / Bank of Melbourne / BankSA card was unlinked from ShopBack Account
3. Used PayPal, Klarna, Zip or Afterpay
4. Used a Westpac / St.George / Bank of Melbourne / BankSA business or commercial card
5. Expedia booking made via 'Reserve now, pay later' or 'Pay directly to the property'
6. Transaction wasn't recorded

If point 1 to point 5 happened, I'm afraid that you will not be eligible for the additional bonus as we did not earn any commissions from the partner store for your order and were therefore unable to credit the bonus to you.

However, if the transaction wasn't recorded, please proceed to submit a missing Cashback claim here.

Specifically for Expedia Australia's Westpac / St.George / Bank of Melbourne / BankSA bonus, only "Pay Now" payment method is eligible for the bonus. If you choose to "Pay at the property", you will not be eligible for the bonus.

There could be 3 reasons why your bank bonus is rejected:

1. Used wrong card to purchase (Business, Non-Westpac / St.George / Bank of Melbourne / BankSA Card, etc)
2. Used PayPal, Klarna, Zip or Afterpay
3. Expedia booking made via 'Reserve now, pay later' or 'Pay directly to the property'.