Understanding terms and conditions
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What causes my Cashback to be rejected?Your Cashback may be rejected for the following reasons: 1) Your order was canceled, exchanged or returned. For travel merchants, it will be cancellations, no-shows or amendments post-online booking.2) You have clicked on links on third-party offe...
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Why do I have to wait so long for my Cashback to become "Confirmed"?To ensure that Cashback is fairly and accurately given back to customers, our partner stores set a Claim Time of approximately 45-120 days to carefully review and validate your orders.This timeframe usually consists of post-return/cancellation per...
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What can I do to ensure I receive Cashback?To ensure your you receive your Cashback, here are some tips:1) Always start your shopping journey from ShopBack. Click through ShopBack and redirect to the store platform for every purchase you want to make.2) Do not open other web pages/links (i...
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Is Cashback guaranteed for all my purchases via ShopBack?Cashback confirmation will be dependent on whether or not you have followed all the terms and conditions laid out by our partner stores. Please check their store page for the full list. If you have any further queries, please do not hesitate to cl...
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Is there any other terms and conditions that I should be aware of?Always read through the full store terms and conditions before you make a purchase to be super sure of your Cashback. If you have any further queries, please do not hesitate to click here and we will be glad to assist you!
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What is Claim Time?Claim Time refers to the time duration it takes for your Cashback status to change from 'Pending' to 'Confirmed'.Do note that Claim Time varies for partner stores and is subjected to each store's cancellation, returns, and exchange policies and wi...
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What is tracking speed?"Tracking Speed" is the time taken for your Cashback to be reflected in your ShopBack account after making a purchase. In most cases, you will receive it within 48 hours. However, every partner store is different and hence may take longer periods....
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What does "existing customer" and "new customer" mean?"New customers" refer to users who have never used a service before and "existing customers" is the opposite. If you have any further queries, please do not hesitate to click here and we will be glad to assist you!
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What does "Upsized Cashback" mean?"Upsized Cashback" is a promotion that runs for a short period of time, where Cashback is increased from its regular rate. Take note of the terms and conditions and start/end times for these promotions to qualify! If you have any further queries...
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How do I check Cashback rates for ShopBack stores?If you're on the desktop browser:Search for the store you would like to purchase at, the Cashback rates will be on the left side as shown in the screenshot. If you're on the mobile app:Search for the store you would like to purchase at, click on '...
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Can I get Cashback for purchases made on Partner stores’ desktop and/or mobile app?Cashback eligibility for desktop and mobile app differs for our partner stores. Please visit our store page's terms & conditions to be familiarised with Cashback eligibility. If you have any further queries, please do not hesitate to click here an...
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Are Promo codes eligible for Cashback?We take pride in aggregating daily promotional and coupon codes that are eligible for Cashback.For coupon codes not found on ShopBack, the eligibility of Cashback is subject to the merchant stores’ Terms & Conditions. Unfortunately, we cannot guar...
