Update Account Info
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How do I change or update my phone number?1) Go to your Personal Information page 2) Click/tap on your mobile number information as per screenshot below 3) Key in your ShopBack account password NOTE: For Facebook linked ShopBack accounts that do not have a password set, do click on the F...
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How do I de-link my Taobao account from my ShopBack account?Do note that one Taobao account can only be linked to one ShopBack account. In order for you to de-link your Taobao account from your ShopBack account, please provide your ShopBack account email address to our Customer Service Team here and we wil...
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How do I update my email address?You will not be able to change the ShopBack account email address from your end. But, not to worry! Do reach out to our support team here and we will be more than happy to update it for you.
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How do I add my phone number?1) Go to your Account Information page.2) Click/tap on your mobile number information as per the screenshot below.3) You will be prompted to key in your ShopBack account password.NOTE: For Facebook linked ShopBack accounts that do not have a passw...
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I am no longer interested. How do I deactivate my ShopBack account?We are sorry to see you go. Please be advised that once the account has been deactivated, we will not be able to reinstate/restore or retrieve any information associated with the account. Do note all the Cashback in your account will be forfeited ...
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I accidentally signed up for more than 1 ShopBack account. Can I merge them?Yes, you would be able to merge your ShopBack accounts, do reach out to our friendly live chat agents here and we will be glad to help! We will transfer the Available Balance to your main account as a bonus. Do take note that ShopBack accounts wi...
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How do I update my payment details?1) Click here. 2) Click on the box with the '+ Add a bank' sign. (If you have not added any bank accounts yet).3) A small window will popup. Kindly fill in your bank account details accordingly.4) After adding your bank details, an email will be s...
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My mobile number already exists. What do I do?Oops! This happens when your mobile number is already registered to another account. Each phone number can only be designated to one ShopBack account. If you have any further queries, please do not hesitate to click here and we will be glad to as...
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How do I update my personal info?Click on your Account & security page and you can update your Full Name, Birthday, Address and Postal Code. You can refer to the screenshot below to locate your Personal Information page. If you have any further queries, please do not hesitate ...
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Where do I view my personal info?Click on your Account & security page and you can view your Full Name, Birthday, Address and Postal Code. You can refer to the screenshot below to locate your Personal Information page. If you have any further queries, please do not hesitate to...
