I am unable to add my credit card!

At this point, ShopBack only supports Visa and Mastercard credit cards that are issued in Australia. If you are having trouble adding a card to your ShopBack account, please ensure:

  • your card has been issued in Australia
  • the card you are trying to add is a Visa/Mastercard credit card
  • you have not already linked the maximum of 10 cards 
  • you are using the most updated version of the ShopBack app
  • Your card is not linked with another ShopBack account. 1 credit card can only be used on 1 ShopBack account.

If reasons are not listed above, do reach out to our friendly customer service officers here.

We are working to add future support for American Express cards as well as cards issued in other countries. Stay tuned for updates!

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