I am unable to add my credit card!

At this point, ShopBack only supports Visa and Mastercard credit cards that are issued in Australia. If you are having trouble adding a card to your ShopBack account, please ensure:

  • your card has been issued in Australia
  • the card you are trying to add is a Visa/Mastercard credit card
  • you have not already linked the maximum of 10 cards 
  • you are using the most updated version of the ShopBack app

If reasons are not listed above, do reach out to our friendly customer service officers at help@shopback.com.au 

We are working to add future support for American Express cards as well as cards issued in other countries. Stay tuned for updates!

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