Voucher Cancellation/Refund/Expiration

1. Can I request a refund?

If you'd like to request a refund write in to help@shopback.com.au. Each request will be reviewed on a case-by-case basis, and subject to a 10% processing fee unless otherwise stated on the voucher however the request needs to be submitted within 90 days of the purchase date.

2. Can I extend my voucher after it expires?

Unfortunately, no. The validity of vouchers cannot be extended past their expiry date.

3. What happens to my Cashback if I cancel/refund the voucher?

Your Cashback will be Rejected in case your voucher is expired, cancelled or refunded.

4. When can I get my refund?

Successful refunds will take 2-3 working days, and will be credited in the form of Cashback, minus the processing fee.

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