Voucher Purchase

1. What payment methods can I use when purchasing a Voucher?

You can use your Available Cashback (i.e. Cashback that has been Confirmed and is ready for withdrawal), and/or your linked credit card. 

You can also use your Cashback to pay for part of a purchase, and then use a linked credit card to pay the balance amount.

2. How do I make a purchase using a credit card?

First, you’ll need to link your credit card to your ShopBack account.

  • i) In the Account section of your ShopBack app, tap "Link/Manage Payment Methods", and add your card.
  • ii) Choose a Voucher to buy, and you’ll see your linked card as a payment option. If you have linked multiple cards, you can tap the card icon to choose which one to use to pay with.

3. Is my credit card information safe?

Absolutely – we take the security of your payment information very seriously. You can read more about it in our Card Data Security section.

4. How do I use my Cashback to pay for my purchase?

Only Confirmed Cashback can be used to pay for purchases. Tap the ‘Use Cashback’ switch to use your Available Cashback balance to pay for your purchase.




5. What is the maximum Cashback I can use to pay for my purchase?

A maximum of $300 per day can be used to pay for purchases.

6. What if my Cashback is insufficient to purchase a voucher?

If you don’t have enough Cashback to pay for a purchase, you can use your linked credit card to pay the balance amount.

7. How can I see how much Cashback I’ve used for my purchases?

You can see these details in your Withdrawal History.

8. What is the maximum number of a single Voucher I can purchase?

Each voucher has its own maximum purchasable quantity. Once you have reached the maximum quantity, you will not be able to proceed with the purchase.

9. Do these Vouchers cover GST and service charges at the restaurant?

Yes, all Vouchers will include GST and Service Charges.

10. Is there an expiry date for these Vouchers?

Yes – please refer to the Voucher details for its expiry date.




11. Can I exchange my purchased Voucher for cash?

No - a purchased Voucher is not exchangeable for cash.


If you have any further queries, please do not hesitate to click here and we will be glad to assist you!

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