You will need to submit a Missing Cashback request for every order that is missing.
Here's where you can do it:
1) On the mobile app, click on the user icon
2) Search for "Report Missing Cashback" and select "In-Store Transaction"
3) Submit your Missing Cashback request
The investigation takes 7-14 days to be completed
IMPORTANT: Missing Cashback submissions must be within 30 days from the purchase date. Any submissions past the specified time are invalid and will not be investigated by the network.
If you have any further queries, please do not hesitate to click here and we will be glad to assist you!