I did not receive any reset password email. What do I do?

No worries, you can always request for a password reset by clicking on the "Forgot Password" link on your mobile app or browser. Please check your spam or junk mail folder(yes, this may sounds cliche, but most time it does the magic!).

If you have done that and still did not receive the reset password email, please chat with our friendly customer service who are available from Mon to Fri, 10.30AM - 8.30PM AEST here.

Can’t find what you need? Reach out to us!

Shopback Help Center Footer Banner