There will be 2 passwords prompted:
1) Your ShopBack login password - enter in the "Verify Password" section (not applicable to Facebook login accounts); and
2) One-Time-Password (OTP) - this is a password that will be sent via SMS to your phone number. Enter to verify and confirm the withdrawal.
Should you have any queries, do reach out to our friendly live chat agents here! We are available from Mon to Fri, 11.30AM - 10PM AEDT, excluding Public Holidays.