I'm seeing an error message that I've not verified my account. What should I do?

If you see this error message, please click on the verify my account link. This will trigger an email requesting you to verify your details.

If you are facing issues, please try again and ensure this time you close the ShopBack app/logout of ShopBack website before clicking on the verify link in the email. An alternative will be to verify your account in a web browser in incognito/private browsing mode.

Should you have any queries, do reach out to our friendly live chat agents here! We are available from Mon to Fri, 10.30AM - 9PM AEST, excluding Public Holidays.  

Can’t find what you need? Reach out to us!

Shopback Help Center Footer Banner