My Missing Cashback request is currently being investigated. How long do I wait?

Missing Cashback investigations will be completed by the date stated on your Cashback Overview.

Here's how you can check it:

1) Go to your "Cashback Overview"


2) Find your Missing Cashback claim and you will see the expected date("Available by) when the claim will be resolved.



Specifically for Expedia, Missing Cashback investigation will be completed after 75 days from the travel/stay completion date.


NOTE: Missing Cashback Claim submitted for THE ICONIC, Myer, BWS, Sephora and Dell will take up to 45 days from the submission date to be successfully investigated by the merchant.

If you have any further queries, please do not hesitate to click here and we will be glad to assist you!

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