How will I know my Missing Cashback request status?

Once the investigation has concluded, you will be notified via email the result of the investigation.

Alternatively, you can view your Missing Cashback investigation status in your ShopBack account at the Cashback Activity tab!

Should you have any queries, do reach out to our friendly live chat agents here! We are available from Mon to Fri, 11.30AM - 10PM AEDT, excluding Public Holidays. 

Can’t find what you need? Reach out to us!

Shopback Help Center Footer Banner