My Cashback amount is wrong. What should I do?

Usually, taxes and shipping costs are not included in the Cashback rate. Please be sure to read through each partner store's terms and conditions.

For other cases, please write in to help@shopback.com.au and we will be at your assistance! Also, you can chat with us via our Live Chat Feature here. We are available from Mon to Fri, 11.30AM - 7.30PM AEDT.

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