I had an error while making payment. What do I do?

In the case of payment failure, please ensure that you restart your shopping trip through ShopBack again before making your purchase.

You would need to contact the partner store directly to check if your order did/did not go through.

Should you have any queries, do reach out to our friendly live chat agents here! We are available from Mon to Fri, 10.30AM - 8.30PM AEST, excluding Public Holidays.  

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