Claim Time refers to the time duration it takes for your Cashback status to change from 'Pending' to 'Confirmed'.
Do note that Claim Time varies for partner stores and is subjected to each store's cancellation, returns, and exchange policies and will typically take up to 75 days while some would be longer. This allows the partner store to validate the order and to prevent fraudulent transactions.
For travel stores, Cashback will only become 'Confirmed' within 60-120 days after your travel has been completed. For example, if you have booked your hotel on 1 Jan 2019 and will only be traveling on 30 Jun 2019, your Cashback will become 'Confirmed' by 31 Oct 2019 or earlier.
Should you have any queries, do reach out to our friendly live chat agents here! We are available from Mon to Fri, 11.30AM - 10PM AEDT, excluding Public Holidays.