Click on the “Forgot Password” link at the login page.

You will be redirected to the "Verify Account" page where you will receive a 6 digit code sent to your phone number(if you have registered it to your ShopBack account) or your email's inbox(if you don't have a registered phone number).

Then, proceed to set your password(it must be at least 8 characters long, and a mix of upper and lower case letters and numbers).

If you have any further queries, please do not hesitate to click here and we will be glad to assist you!