1) Go to your Account Information page
2) Click/tap on your mobile number information as per screenshot below
3) Key in your ShopBack account password
NOTE: For Facebook linked ShopBack accounts that do not have a password set, do click on the Forgot Password? link and a reset password email will be sent. For security purposes, do proceed to set a new password for your ShopBack account, and repeat step (1) as per above!
4) After confirming/updating your password, you may update your new phone number.
NOTE: If you have trouble updating your new mobile number, do contact us here!
5) A One Time Password (OTP) message will be sent to your number within 60 seconds. (Although it rarely happens, if you did not receive your OTP, kindly try again. Alternatively, you can seek help with our friendly Customer Service agents here!)
Should you have any queries, do reach out to our friendly live chat agents here! We are available from Mon to Fri, 10.30AM - 9PM AEST, excluding Public Holidays.