When can I file a Missing Cashback request?

As Cashback usually takes up to 48 hours (and up to 7 days for certain stores) to be processed and reflected in your account, you will only be able to submit a request when that time period has lapsed. Do note that the time frame mentioned above starts from your purchase date! 

Click here to submit the missing cashback request and our team will be launching an investigation with our merchant accordingly. The investigation will take around 14 days to be completed(Investigation for Expedia Australia missing cashback will be completed 75 days after checkout/travel).

Should you have any queries, do reach out to our friendly live chat agents here! We are available from Mon to Fri, 11.30AM - 10PM AEDT, excluding Public Holidays. 

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