If you are using the ShopBack app, please check that you are using the latest version. For the website, please refresh the browser/windows and try again.
If the issue still persists, please reach us directly at email@example.com and we will resolve it for you as soon as possible. You can also chat with us via our Live Chat Feature here. We are available from Mon to Fri, 11.30AM - 7.30PM AEDT.