How do I change my password?

Click here or click on the “Forgot Password” link at the login page. Enter your e-mail address and a reset password email will be sent to your email inbox.

Alternatively, if you are already logged in and would like to change your password, click here and you would be able to update your password there.

If you are on the ShopBack app, tap on the user icon at the top right of the screen beside the notification bell, scroll down to the bottom of the screen and tap on 'Change Password'.

* Note: The password reset link will expire after 30 minutes.



Should you have any queries, do reach out to our friendly live chat agents here! We are available from Mon to Fri, 10.30AM - 8.30PM AEST, excluding Public Holidays. 

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