Once you get our agent to send your ShopBack account verification code to your registered email address, you can check your email folders to see whether it has been well received. Be sure to check all folders including spam/junk folders as your email security system sometimes detects them as spam.
Here's an example of the verification email sent to you.
If you still do not receive it within that time, please contact our friendly customer service team so they can make sure the right steps are taken to help you. You can chat with us via our Live Chat Feature here, available from Mon to Fri, 11.30AM - 10PM AEDT, excluding Public Holidays.