What should I do if I do not receive my OTP?

If you do not receive the OTP upon signup, not to worry!
At times, missing OTPs are due to areas with poor reception, a mobile device issue, or network traffic congestion.

Here are some troubleshooting suggestions :
1) Move to an open area with strong reception
2) Request again within 10-15 minutes

If you still have not received your OTP for signup, please feel free to chat with our friendly customer service team here. We are available from Mon to Fri, 11.30AM - 10PM AEDT, excluding Public Holidays.

Can’t find what you need? Reach out to us!

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