What should I do if I do not receive my OTP?

If you do not receive the OTP upon signup, not to worry!
At times, missing OTPs are due to areas with poor reception, a mobile device issue, or network traffic congestion.

Here are some troubleshooting suggestions :
1) Move to an open area with strong reception
2) Request again within 10-15 minutes

If you still have not received your OTP for signup, please feel free to contact our friendly customer service team at help@shopback.com.au or you can chat with us via our Live Chat Feature here. We are available from Mon to Fri, 11.30AM - 7.30PM AEDT.

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