Will my Cashback expire?

The Cashback accumulated in your ShopBack account will expire if your account remains inactive (i.e. no successful transactions are made through ShopBack) for a period of more than a year.


Do we also expire confirmed Bonuses from the Customer's Account?

  • Unfortunately yes. For Example, Cashback of $7 (created at 25-January-2017, confirmed by 25-March-2017) and Bonus of $5 (created at 25-May-2017, confirmed by 25-May-2017), then assuming no further valid activity by the Customer, Cashback of $12 ($7 + $5) would expire on 26-January-2018


What about unconfirmed Bonuses?

  • No, this is because unconfirmed Bonuses remain in "Pending" and are not reflected inside "Available Balance". For example, Cashback of $7 (created at 25-January-2017, confirmed by 25-March-2017) and Bonus of $5 (created at 25-May-2017 but have yet to meet all unlock conditions), then assuming no further valid activity by the Customer, Cashback of $7 would expire on 26-January-2018


What if a Bonus (for some reason) is confirmed after year?

  • Whatever amount that is left in an inactive Customer's Available Balance after a year will expire automatically - the general rule of thumb is: if a Customer Account has been deemed invalid/inactive, then the Cashback will fall into our expire cashback terms and conditions.

    For example, Cashback of $7 (created at 25-January-2017, confirmed at 25-March-2017) and Bonus of $5 (created at 25-May-2017, confirmed by 25-May-2018), then assuming no further valid activity by the Customer, Cashback of $7 would expire on 26-January-2018 and Cashback of $5 would expire on 26-May-2018.

We'd all hate for that to happen, so don't forget to use ShopBack every time you purchase something online! 

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Should you have any queries, do reach out to our friendly live chat agents here! We are available from Mon to Fri, 10.30AM - 8.30PM AEST, excluding Public Holidays. 

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