Gift Cards and Vouchers guide

Gift Cards are a great way to earn instant Cashback and score awesome deals. They’re also easy to use: Buy Gift Cards for your favourite stores in advance, then apply them at checkout when you’re ready to shop.

Types of Gift Cards

You’ll earn Cashback for all Gift Card purchases but the amount may vary. Always check the detail page for more information including Cashback amount and other terms of use.

  • Cash Gift Card: They can be used once and you don’t get any change back.
  • Store credits: They can be used multiple times and the balance is deducted as you go.
  • Pre-purchase deals: They can be used once in exchange for a product.

Browse and search for Gift Cards

Browse

On the Home screen, scroll down to find Gift Cards & Vouchers. Tap Gift Cards to browse by category.

Search

Already have a store in mind? Enter the keyword in the search bar while in the Gift Cards & Vouchers category. Then, select the value and quantity of the Gift Card you want to buy. Tap Buy Now and follow the instructions for payment.

For more in-depth information on how to purchase Gift Cards, check out our payment guide: How to pay for your purchase.

Where to find your purchased Gift Cards

To see all your purchased Gift Cards, including ones you’ve already used, go to Account → Purchased Gift Cards.

How to use Gift Cards

Online Gift Cards

  1. In your Purchases, choose the Gift Card you want to use. Tap Use Now to receive your Gift Card code or serial number.
  2. Enter the code or serial number at the store’s checkout page to redeem your Gift Card.

In-store

Go to Purchases and select the Gift Card you want to use. Tap Use Now. Then, show the screen to the store staff to redeem the Gift Card.

Buy with a friend

There are sometimes Gift Card promotions that give you and your friend an upsized Cashback for buying the same Gift Card.

Cancellation and refunds

For Gift Cards

All Gift Cards don’t allow:

  • Refunds or cancellations.
  • Validity extensions.

But always read the Gift Card’s terms and conditions for the most up-to-date info. If your Gift Card is cancelled, your Cashback will be rejected as well. 

For pre-purchased deals

Refunds

To request a refund, please contact Sparky, ShopBack’s virtual assistant and we'll assist you.

We have to review each request on a case-by-case basis and might be subject to a 10% processing fee, based on the deal’s terms and conditions. The request must be submitted within 90 days of your purchase date. You’ll get your refund in 2-3 working days in the form of Cashback (minus the processing fee). If your deal is refunded, your Cashback will also be rejected.

Extending expiry dates

Unfortunately, we can’t extend the validity of the deal past its expiry date.

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